Cancellation and refund policy would like to be your friendly online sweet store. Keeping this in mind we have formulated an easy, hassle-free cancellation and refund policy.


Cancellation Policy

If unfortunately, you have to cancel an order, you will need to send an email to mentioning your Order ID.
Depending upon when we receive the cancellation request, we will process it as per the below policy:

  • If you cancel your order before your ordered items have been procured:
    – We will refund the entire amount without deducting any processing charges.
  • If you cancel your order after your ordered items have been procured but not shipped:
    – We will refund the amount after deducting 50% of processing fees. Before that, we will be informing you so that if you change your mind decide not to cancel we will ship your original order.
  • If you cancel your order after your ordered items have been shipped:
    – Unfortunately, we will not be able to refund the amount in this case.


Refund Policy

Thanks for ordering/shopping with us. If you are not entirely satisfied with your order we’re here to help.
Refunds will be made in the same form as the received payment within 6-7 working days from the date of cancellation of the order.

Kindly note if:

  • Perishable items:
    – There will be no returns, refunds, or exchanges accepted for perishable items,
  • We are not able to deliver the ordered items:
    – We will contact you in case we are not able to deliver the ordered items. If you ask for a refund, we will refund the entire amount. Alternately, we can deliver some other item that is available at the same rate, post your concurrence.


  • Ordered item are spoilt when received:
    – If there is a delay in receipt because it could not be delivered at the first attempt due to non-availability at home, we will not be responsible for the items getting spoil and no refund will be made.
    – In case a delivery deferral is requested after the products are already shipped, we will not be processing the request and not be responsible in the case ordered items perish.

There will be no refund in this case too.

So, we humbly request you to honour our Cancellation & Refund Policy and clearly go through the norms before placing the order.


Delivering Sweets to

Customers Across the Globe

24 Carats has been serving and delivering sweets to various countries across the world. Our clients order sweets from Canada, USA, Australia, Singapore, Middle East and U.K.